Privacy policy

Your Privacy at CelluGlow

At CelluGlow, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or make a purchase through cellu-glow.com.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you provide directly to us, including:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and transaction details

  • Customer support messages

  • Information submitted through forms or promotions

When you browse our website, we may automatically collect certain technical information, such as your IP address, device type, browser type, pages visited, approximate location, referral source, and website activity.

How We Use Your Information

CelluGlow may use your information to:

  • Process and deliver your orders

  • Send order confirmations, shipping updates, and customer support communications

  • Respond to your questions or requests

  • Improve our website, products, services, and customer experience

  • Prevent fraud, unauthorized transactions, and security risks

  • Comply with legal and regulatory obligations

  • Send marketing communications when permitted by law or with your consent

You may opt out of promotional emails at any time by using the unsubscribe link included in our emails.

Payment Information

Payments on CelluGlow are processed through secure third-party payment providers. We do not store complete credit-card or debit-card information on our servers.

Payment providers may collect and process your information according to their own privacy policies and security procedures.

Cookies and Similar Technologies

CelluGlow may use cookies, pixels, analytics tools, and similar technologies to operate our website, remember preferences, understand visitor activity, improve marketing, and provide a better shopping experience.

Cookies are small files stored on your device. You can control or disable cookies through your browser settings, but some website features may not function properly if cookies are disabled.

How We Share Information

We may share personal information only when necessary to operate our business, including with:

  • Payment processors

  • Shipping and fulfillment providers

  • Website hosting, analytics, and marketing service providers

  • Customer support platforms

  • Government authorities or legal advisors when required by law

  • Buyers or successors in connection with a business transaction, merger, or acquisition

We do not sell your personal information in exchange for money.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, resolving disputes, complying with legal requirements, and enforcing our agreements.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information

  • Object to or restrict certain processing activities

  • Withdraw consent where processing is based on consent

  • Request a copy of your personal information where applicable

To exercise these rights, please contact us through our website. We may need to verify your identity before processing your request.

Third-Party Links

Our website may contain links to third-party websites or services. CelluGlow is not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

CelluGlow does not knowingly collect personal information from children under the age of 13, or the minimum age required by applicable law. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

International Data Transfers

If you access CelluGlow from outside the country where our service providers operate, your information may be transferred to and processed in other countries. We take reasonable steps to ensure that such transfers are handled in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will take effect when posted on this page. We encourage you to review this page periodically for the latest information on our privacy practices.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact CelluGlow through:

Website: https://cellu-glow.com/