Shipping policy

Shipping Information

Thank you for shopping with CelluGlow. We work to process and deliver every order as quickly and securely as possible.

This Shipping Policy explains how orders placed through cellu-glow.com are processed, shipped, and delivered.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may be longer during high-demand periods, holidays, promotional events, or due to product availability.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.

Delivery Times

Estimated delivery times vary based on the shipping destination, shipping method, carrier operations, and customs procedures.

Estimated delivery times are provided as guidance only and are not guaranteed. Delays may occur due to factors outside CelluGlow’s control, including carrier delays, weather conditions, customs inspections, local postal services, and peak shopping periods.

Shipping Costs

Shipping costs are displayed at checkout before your order is completed. The final shipping cost may vary depending on your location, selected shipping method, product weight, and current promotional offers.

Any free-shipping offer will be clearly shown on our website or at checkout and may be subject to minimum order requirements or destination restrictions.

Tracking Your Order

When tracking is available, you will receive tracking details by email after your order has shipped.

Please allow time for tracking information to update after receiving the shipping confirmation. Carrier tracking systems may take several business days to reflect the latest status.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Please verify your address carefully before submitting your order.

CelluGlow is not responsible for delays, lost packages, or additional shipping costs caused by incorrect, incomplete, or undeliverable addresses provided by the customer.

If you need to make an address change, please contact us as soon as possible. We cannot guarantee changes once an order has entered the fulfillment or shipping process.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, or other local fees may apply. These charges are determined by the destination country and are the responsibility of the customer unless otherwise stated at checkout.

CelluGlow is not responsible for customs delays, refused shipments, or fees charged by local authorities.

Lost, Delayed, or Damaged Packages

If your package is delayed, please first review the tracking information and contact the shipping carrier for the latest update.

If your package appears lost, damaged, or has not arrived within a reasonable period after the estimated delivery window, please contact CelluGlow support through cellu-glow.com. We will review the situation and assist where possible.

For damaged items, please provide clear photos of the product and packaging within a reasonable time after delivery.

Undeliverable or Refused Orders

If an order is returned to us because it was undeliverable, refused, unclaimed, or had an incorrect address, we